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How ek996 Handles Your Personal Data

This Privacy Policy explains what information we collect when you use your ek996 account, how we use it, and what rights you have over it — access and eligibility depend on your local law and eligible region.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and deleteMobile-first data handlingBangladesh-region eligibility

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold, our support team handles privacy requests directly. You can reach us through live chat in your account dashboard, by email at the address shown in your account settings, or through our mobile support channel. We aim to respond to all data-related requests within a reasonable period — and we will confirm receipt as soon as your message comes through.

Live Chat Support Open live chat from your account dashboard to raise a data access or deletion request. Our team picks up privacy queries through the same channel as account help.

Email Request Send a written privacy request to the email address listed in your account settings. Include your registered mobile number so we can verify your identity before processing.

Mobile Account Help Access account support directly from your phone browser. The support shortcut in your account menu connects you to the team without needing a separate app download.

What We Collect and Why We Collect It

ek996 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ek996, we collect the information you enter directly — your name, contact details and the payment method you choose, whether that is bKash, Nagad or Rocket. We also collect technical data automatically: device type, browser, session timestamps and the pages

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you visit. This helps us keep your account secure and make sure the right wallet is linked correctly. Payment transaction references from bKash, Nagad and Rocket are stored to match deposits and withdrawals to your account record — we do not store your full mobile wallet
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PIN or password at any point. We also use cookies and similar tools to remember your session state across pages and devices, so you do not have to log in again every time you switch between your phone browser and any saved shortcut. Data is processed
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for account management, fraud prevention and, where you have opted in, to send you relevant account updates. We do not sell your personal data to third parties. Availability of our service and the scope of this policy depend on your local law and the eligible regions
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we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply security measures at the account level and at the point where payment data moves between your wallet and our records. Your bKash, Nagad or Rocket payment reference is matched to your account using an encrypted transaction ID — your wallet credentials never pass through our servers. Sessions are protected and your account login uses OTP verification to prevent unauthorised access from another device.

Encrypted Payment Records

Transaction references from bKash, Nagad and Rocket are stored in encrypted form. Only the reference ID is kept — never your wallet PIN, password or full account number.

Cookie and Session Control

We use session cookies to keep you logged in across pages on the same device. You can clear cookies at any time through your browser settings, which will end your active session.

Account Data Retention

We hold your account data for as long as your account is active or as required under applicable rules. Once you request deletion and verification is complete, we remove your identifiable records.

OTP Login Verification

Every new login from an unrecognised device triggers an OTP sent to your registered mobile number. This step means only you can authorise access to your account data.

Privacy Policy Questions Answered

These are the questions we hear most often about how we handle your data. If something here does not cover your situation, reach out through live chat or the email in your account settings.

We store your name, registered mobile number, email address, device session logs and payment transaction references from bKash, Nagad or Rocket. We do not store your wallet PIN or password.

Yes. Send a deletion request via live chat or the email in your account settings. We will verify your identity first, then remove your identifiable records in line with applicable rules.

We do not sell your data. We may share limited data with payment processors like bKash, Nagad and Rocket strictly to match and confirm your transactions — no marketing or third-party profiling.

Cookies keep your session active across pages and devices. You can delete or block them in your browser settings at any time, though doing so will log you out of your current session.

Submit a data access request through your account's support menu or by emailing the address shown in your account settings. Include your registered mobile number so we can verify you.

This policy applies to your account and data on ek996. Availability of the service and the full scope of this policy depend on your local law and whether you are in an eligible region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCricket Boundary Blast InfoTerms & Conditions

How ek996 Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Encrypted Payment Records

Cookie and Session Control

Account Data Retention

OTP Login Verification

Privacy Policy Questions Answered

01 What personal data does ek996 actually store about me?

02 Can I ask ek996 to delete my data?

03 Does ek996 share my data with other companies?

04 How does ek996 use cookies and can I turn them off?

05 How do I access the data ek996 holds on my account?

06 Does this Privacy Policy apply to me in Bangladesh?

Privacy Policy

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