Reference

Our Terms, Your Account Rights

Your access to ek996 depends on your local law and the eligible regions we operate in — so reading these terms matters before you open an account.

Bangladesh eligibility appliesbKash, Nagad, Rocket coveredAccount rights explainedRegion-dependent access
ek996 Our Terms, Your Account Rights
ACCOUNT SECURITY

How We Handle Your Data and Account

Payment Verification

When you deposit via bKash, Nagad, or Rocket, we match the sender number to your registered account before crediting your wallet — this step protects against unauthorised deposits.

Data Retention

We keep your account records and transaction history for as long as your account is active and for the period required by our operating obligations — you can request a copy at any time via email.

Cookie Use

We use cookies to keep your session active across mobile and desktop, remember your last lobby position, and measure page performance. You can manage cookie preferences from your browser settings.

Policy Change Requests

If you believe any stored information about your account is incorrect, contact support with your account ID and the specific detail — we will review and correct it within a reasonable timeframe.

CONTACT AND HELP

Reach Us About Legal Queries

Team online

Live Chat

Open the chat widget from any page on ek996 — our support team handles account and legal questions directly, no call needed.

Email Support

Send your query to our support address for written confirmation of any account decision, policy detail, or eligibility question.

Account Help Centre

Log into your account and open the Help section to find policy documents, account history, and steps to raise a formal complaint.

Common Questions About Our Legal Terms

Straightforward answers to what you actually need to know before or after opening your account.

Access depends on your local law and whether your region is eligible. You must meet the age requirement set by your jurisdiction and not be accessing from a restricted region.

Check the eligibility section in our full terms document. If you are in Bangladesh and your local law permits online gaming, you can proceed with registration via mobile.

Any unplayed balance in your account wallet is returned to the original payment method — the same bKash, Nagad, or Rocket number you used to deposit — after account review is complete.

Yes. Email our support team with your account ID and a clear data request. We will provide a summary of your stored account and transaction records within a reasonable period.

Log in, go to the Help section, and submit a formal complaint. You will receive a written response to the email address registered on your account.

We update terms when our services change. A notice appears on the platform before changes take effect. Continuing to use your account after that notice means you accept the new version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.